When to use this prompt
Website support page
Product documentation
Knowledge base articles
Chatbot training datasets and customer onboarding materials
The prompt
Generate a list of 5 frequently asked questions with clear, professional answers for our website’s support page about [AUTOMATION_SOLUTION]. Each FAQ should address a typical technical concern—such as integration, compatibility, maintenance, updates, or troubleshooting—and provide easy-to-understand guidance for users in a helpful, formal tone.
Variables to replace:
Real-life example of how to use this prompt
Assume I’m a content strategist at a B2B marketing agency like Ironpaper. The prompt in the context of Ironpaper would look like:
As you can see, I structured the prompt to guide ChatGPT toward producing precise, support-ready answers that reduce confusion and address the most important technical questions customers typically have.
Example output from ChatGPT for this prompt
And here's the output:
Here are five clear, formal, customer-support–oriented FAQs for an industrial automation platform used in manufacturing:
1. Can the platform integrate with our existing legacy PLCs?
Yes. The platform is designed to support a wide range of PLCs, including many legacy models. Integration options typically include standard industrial communication protocols (e.g., Modbus, OPC UA, Ethernet/IP). In cases where a controller is not natively supported, protocol converters or gateway modules can be used. Our technical team can assist with compatibility assessments and recommend the most efficient approach for your environment.
2. What are the routine system maintenance requirements?
Routine maintenance is minimal. We recommend performing the following tasks on a recurring basis:
Verify network connectivity and device status through the system dashboard.
Review system logs for warnings or abnormal activity.
Ensure all connected hardware is free of dust, overheating, or physical wear.
Confirm that data backups are functioning as intended.
Our support team can provide a customized maintenance schedule based on your deployment size and production cycles.
3. How are software updates and security patches deployed?
Updates are delivered through our secure cloud update service. Administrators are notified in advance of any available release. You may choose between:
Automatic deployment during a designated maintenance window, or
Manual deployment initiated through the administration console.
All updates undergo regression testing to ensure compatibility with existing configurations. Critical security patches may be prioritized for expedited installation.
4. What should we do if a device stops communicating with the platform?
Start with these basic troubleshooting steps:
Confirm that the device has power and is physically connected to the network.
Check for network changes such as modified IP addresses, switch configuration issues, or cable damage.
Review the device’s status page within the platform for error messages.
Restart the device if possible, as this resolves many intermittent issues.
If the problem persists, collect the diagnostic logs and contact our support team for deeper analysis.
5. How can we ensure minimal downtime during integration or configuration changes?
We recommend performing configuration changes in a controlled staging environment before deploying them to production. The platform supports exporting, reviewing, and validating configuration files to reduce risks. Maintenance windows should be scheduled during low-volume production periods, and rollback procedures should be prepared in advance. Our engineers are available to guide you through best practices to ensure a smooth and predictable transition.
Or to be more specific:
Pro tips
Keep answers concise but technically accurate
Reassure users by addressing common integration or maintenance concerns
Use formal, consistent language
Avoid overly technical jargon unless necessary and ensure each FAQ can stand alone as a helpful resource
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